Support Ticket

🎟️ Service Streamlined: Introducing the Mewayz Support Ticket Add-On

A fully-featured system designed to streamline customer service and internal support operations. The Mewayz Support Ticket Add-On allows users to submit and track issues, communicate with staff via threaded replies, and leverage a centralized knowledge base to enhance support efficiency.

🎯 Key Features for Efficient Support:

• Ticket Submission System:

  • Easy Creation: Users can submit tickets by entering name, email, subject, and account type, often via a capable link from the dashboard.

  • Tracking: Automatically generates a unique ID for every new ticket and assigns a status (e.g., open, closed) to track resolution progress.

  • Clarity: Allows users to describe the issue in detail and upload attachments (documents or images) for better clarity.

• Interactive Ticket Replies:

  • Full History: Users and staff communicate through threaded replies under each ticket, maintaining a full conversation history.

  • Detail Support: Accepts attachments with each reply and tracks whether the message was sent by the user or support staff, enhancing clarity and transparency.

• Category-Based Management:

  • Organization & Prioritization: Support tickets can be grouped using colored categories.

  • Routing: This allows support teams to filter, prioritize, and route tickets based on the type of issue reported, by linking incoming tickets to the appropriate category automatically.

• Dynamic Form Builder:

  • Customization: Easily create and manage dynamic custom fields for ticket forms, allowing for fully customizable submission forms suited to different business needs.

  • Data Integrity: Fields can be reordered, customized (using different input types), adjusted for width, and marked as required to ensure critical data is captured.

• FAQ Management (Knowledge Base):

  • Self-Help: Create and maintain a centralized list of Frequently Asked Questions (FAQs) with descriptive titles and corresponding answers.

  • Query Reduction: This feature helps reduce recurring queries by providing robust self-help options, saving staff time.

Ready to streamline your customer service and knowledge management?

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