Warranty

🛡️ Post-Sale Assurance: Introducing the Mewayz Warranty Management Add-On

A comprehensive solution designed to manage product warranties efficiently, ensuring every detail is meticulously recorded and easily accessible. The Mewayz Warranty Management Add-On is ideal for businesses selling electronics, appliances, or any warrantable goods, from automatic assignment to claim management.

🎯 Key Features for Warranty Lifecycle Management:

• Product Warranty Setup & Auto-Assignment:

  • Predefined Terms: Activate warranties when adding products or parts by specifying the duration, terms, and type (e.g., months or years).

  • Automation: Upon generating an invoice (type: account), warranties are automatically created, saving time and ensuring consistency without manual steps.

• Flexible Warranty Management (Manual):

  • All Sales Workflows: For sales without invoices or when manual detail entry is needed, you can create warranties manually by selecting the product, customer, and purchase date.

  • Validation: Validates the warranty using the purchase date for accuracy.

• Streamlined Customer Warranty Claims:

  • Admin Creation: If a customer reports an issue, the admin can create a warranty claim on their behalf by entering the claim date and issue description.

  • Multiple Claims: The system supports multiple claims within the warranty period for recurring problems, offering a customer-friendly and efficient process.

• Efficient Admin Claim Management:

  • Full Control: Admins can review, approve, or reject warranty claims.

  • Transparency: Each action can include reasons, solutions, and timestamps for complete transparency and accountability, maintaining a complete claim history for audit tracking.

• Flexible Warranty Extensions:

  • Revenue Stream: Customers may request warranty extensions before expiry. Admins can set the new duration and fee.

  • Financial Tracking: The system tracks the payment status (paid/unpaid) for extensions, helping to increase customer satisfaction and retention.

Ready to gain meticulous control over your product warranties and customer claims?

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