Call Hub
The Call Hub Add-On centralizes and tracks all your communication activities across multiple Add-Ons like HRM, CRM, Accounting, and more.
📞 Centralize Every Conversation: Introducing the Mewayz Call Hub Add-On
Transform communication chaos into a unified, trackable workflow. The Mewayz Call Hub Add-On is a powerful communication management tool that centralizes and tracks all your call and SMS activity across critical Add-Ons like CRM, HRM, Accounting, Hospital Management, Property Management, and more.
Ensure every interaction is logged, assigned, and actioned, driving faster, more efficient, and more accountable communication within your entire business system.
🎯 Key Features for Complete Communication Control:
Complete Call Tracking: Log every detail of every call and SMS: caller, recipient, direction (inbound/outbound), type, subject, and description. Each entry is timestamped for an accurate record.
Advanced Call Logging:
Duration & Priority: Automatic logging of start and end times captures call duration for performance analysis. You can also log the priority, importance, and completion status of each call.
Accountability: Easily assign responsible users for follow-up and store notes for crucial context and future reference.
Flexible Communication Setup:
Custom Classification: Define custom call types (e.g., Sales Inquiry, Support Ticket, HR Follow-up) and link them to specific operational flows or Add-Ons for accurate filtering and data structuring.
Insightful Reporting: Gain a clear comparison of Call vs. SMS activity. Filter reports by weekly or monthly range to identify peak communication periods, analyze team engagement, and optimize your communication strategy.
🤝 Seamless Communication for Every Department:
The Call Hub Add-On ensures consistent, structured communication workflows across diverse business sectors:
CRM: Track client calls and follow-ups.
HRM: Log staff communication and important discussions.
Hospital/Property Management: Centralize client/tenant interaction records.
Ready to capture, manage, and analyze all your business communication in one hub?
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